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nontobeko C
1 reviews | Active since Aug 2012
01 Aug 2025, 06:27
Online order not delivered
I did an online order on 28 July 2025 it was meant to be delivered the following day it never came. I logged in to check on the 30th to see what is happening it says in progress till today it's still saying the same thing. On the 30th I logged a query and got an email response that someone would respond to me no one has responded I want that order canceled and I want my money back
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Bluff Meat Supply's replyOfficial
01 Aug 2025, 11:47Hi Nontobeko Cebekhulu,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration caused. There was a system glitch that affected your order placed on 28 July 2025, which caused it to remain in progress and not be delivered. We understand how disappointing this must have been.We can confirm that we have contacted you, and your request to cancel the order and process a refund is being handled. We are sorry for the poor experience and will review this matter internally to ensure it doesn’t happen again. Kind regards,Bluff Meat Supply.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration caused. There was a system glitch that affected your order placed on 28 July 2025, which caused it to remain in progress and not be delivered. We understand how disappointing this must have been.We can confirm that we have contacted you, and your request to cancel the order and process a refund is being handled. We are sorry for the poor experience and will review this matter internally to ensure it doesn’t happen again. Kind regards,Bluff Meat Supply.
Bluff Meat Supply's reply01 Aug 2025, 11:47
Official
Hi Nontobeko Cebekhulu,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration caused. There was a system glitch that affected your order placed on 28 July 2025, which caused it to remain in progress and not be delivered. We understand how disappointing this must have been.We can confirm that we have contacted you, and your request to cancel the order and process a refund is being handled. We are sorry for the poor experience and will review this matter internally to ensure it doesn’t happen again. Kind regards,Bluff Meat Supply.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration caused. There was a system glitch that affected your order placed on 28 July 2025, which caused it to remain in progress and not be delivered. We understand how disappointing this must have been.We can confirm that we have contacted you, and your request to cancel the order and process a refund is being handled. We are sorry for the poor experience and will review this matter internally to ensure it doesn’t happen again. Kind regards,Bluff Meat Supply.