Bluff taking our money and giving us our grocery that we paid for

Today the 03rd October 2024, before 18:00; We purchased meat, eggs and other things, and I wanted cash back, they said that I won't get my grocery and the money because, they did not receive the money that I paid, when the money is showing on my side that they took the money, the money is showing that I paid, I received the sms showing that the transaction went through. they did not even apologise instead they were fighting with me, saying they don't trust me and they won't give me my grocery. I don't like what happened, this is very wrong.

I spoke to Dez the assistance manager and Antony on the phone the manager which was very rude, We did not get our grocery even though I paid more that R2000. 00; and never got the grocery. They say that this this usually happens but, I don't know why they are not fixing it, bluff meats at Malvern Durban is so Disappointing, they did not even apologise, very rude, they wanted my ID but, won't assist me at that time.

I was standing with niece coming from school to buy groceries so we can cook and it, my standing for so long tired, her legs swollen but, bluff disappointed.