Bluff meats supply Berea , Humiliating and belittling customers

Good afternoon

I paid a visit to BMS Berea on Sat 26/10/2024. At about 3pm. I did not appreciate being made fun of by one of your young butchers for when I was asking for a salami stick of which he had no clue of but proceeded to make fun of my accent even asking me where I lived. When I asked him why he was asking this of me he gave me a rude response.He further went on to say my accent does not fit his idea of an upmarket profile.

This humiliation was in full view of two customers standing next to me. I tried brushing it off but to be quite honest I am completely livid that I was treated that way as a customer in your store. I called the store about 20mins later, spoke to a manager whom I recall as Sibusiso? Seeing as I had not taken note of the guys name badge he looked at the cameras and was able to identify me being in his store .

It is now 17:39 and it is shocking that I have not heard from the store especially as the manager had indicated he would call me back. I am utterly shocked that this is the attitude that Bluff Berea chooses to adopt, in not only their lack of making customers feel welcome but also the poor handling and ultimate disregard for complaints.

I would appreciate your emailed response in this regard as well as a written apology from the two staff members involved.