BLUFF MEAT SUPPLY CHRISTMAS DISASTER

I bought a R380 deboned and pre-cooked gammon for Christmas lunch. It looked amazing especially after being glazed. On Christmas morning, just before our 20+ guests arrived, I took the gammon out to carve it and it was a complete disaster. The fat-to-meat ratio was approximately 75% fat and 25% meat. There was not enough meat to feed my guests and the little that there was was mainly tough and gristly.

I went to Bluff the day after Christmas to show the photographs and complain about this. I was told by Peter, the manager, that I need to contact customer services who will deal with it. Both myself and my daughter got in contact with customer services and they have not bothered to get back to us.

I was just back on the phone to Peter before posting this and he again mentioned that I don't have a slip/receipt so there's not much that can be done, however he will let customer service know once again.

This is appalling service and I will never shop at Bluff again - neither will any of my family or friends.