Don't expect to get your delivery from Bluetti anytime soon.

I understood that Bluetti supplies a good product. The problem is that I cannot seem to get delivery of the product I purchased more and a week ago. I was advised that it is at their distribution centre in Cape Town. Same geographic area I am in. Many emails and some promises and I am still without the products I ordered and paid for. If I want to cancel that order due to non delivery I apparently have to pay a penalty? I paid for the product, do I really need to wait 3 weeks for a CT to CT delivery? Their stated delivery is 2-5 days from order. Not met with. Very worrying is their lack of willingness to solve their delivery problem. I regret placing that order. Other people need to be made aware of this.