CD
Christo D
1 reviews | Active since Oct 2020
31 Aug 2023, 14:46
stay away
worst service in the industry. please dont support them no aftersales service even if they admit they had a faulty batch of Bmac they dont come back to you and has had this issue for months and have lost revenue but they dont care
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Replies (1)
BlueNova's replyOfficial
22 Sept 2023, 06:58Hi Christo.
We're sorry to hear about the bad experience(s) you've had in dealing with our company. We've taken extensive measures to improve our quality of service - technical support in particular - and we'll continue to do so while it remains necessary.
Could you please provide us with more specifics on the BMAC issue? Who have you spoken to in our team about this matter? Have you logged a support ticket in our helpdesk database?
Please forward all correspondence that you may still have on this matter to *** & ***. We'd appreciate the opportunity to find a solution.
Alternatively, if you'd like us to contact you instead, kindly forward your preferred contact details to the same 2 x addresses above.
We're sorry to hear about the bad experience(s) you've had in dealing with our company. We've taken extensive measures to improve our quality of service - technical support in particular - and we'll continue to do so while it remains necessary.
Could you please provide us with more specifics on the BMAC issue? Who have you spoken to in our team about this matter? Have you logged a support ticket in our helpdesk database?
Please forward all correspondence that you may still have on this matter to *** & ***. We'd appreciate the opportunity to find a solution.
Alternatively, if you'd like us to contact you instead, kindly forward your preferred contact details to the same 2 x addresses above.
BlueNova's reply22 Sept 2023, 06:58
Official
Hi Christo.
We're sorry to hear about the bad experience(s) you've had in dealing with our company. We've taken extensive measures to improve our quality of service - technical support in particular - and we'll continue to do so while it remains necessary.
Could you please provide us with more specifics on the BMAC issue? Who have you spoken to in our team about this matter? Have you logged a support ticket in our helpdesk database?
Please forward all correspondence that you may still have on this matter to *** & ***. We'd appreciate the opportunity to find a solution.
Alternatively, if you'd like us to contact you instead, kindly forward your preferred contact details to the same 2 x addresses above.
We're sorry to hear about the bad experience(s) you've had in dealing with our company. We've taken extensive measures to improve our quality of service - technical support in particular - and we'll continue to do so while it remains necessary.
Could you please provide us with more specifics on the BMAC issue? Who have you spoken to in our team about this matter? Have you logged a support ticket in our helpdesk database?
Please forward all correspondence that you may still have on this matter to *** & ***. We'd appreciate the opportunity to find a solution.
Alternatively, if you'd like us to contact you instead, kindly forward your preferred contact details to the same 2 x addresses above.