No Technical Support

Unfortunately, supporting South African manufacturers doesn't always give you the after-sales support you need. I recently purchased a number of LiFEPO4 ****hium iron phosphate) batteries from Blue Nova Energy based on their videos posted on YouTube. They weren't purchased directly from them, but from their distributors.

It has become impossible to get technical support from this company. I will not go into the technical issues experienced here, save to say that two of the features I purchased the batteries for, in the one case, does not even exist, and in the other, does not match up at all with their advertised specifications.

One can send emails until you are blue in the face, or attempt to contact them and have them call you back, without any success. I have sent numerous emails, and they have promised to have someone call me back at least 4 times, without any success. Just three days ago, when I finally got through to someone, one of their managers assured me that the head of the department concerned would call me before the end of the day. That was three days ago. Possibly I am far too small a user of their equipment for them to be concerned about. After much frustration I post this. Perhaps they will now call me back? All I am looking for is a resolution to the issues I am experiencing. After all, they are the ones that advertised the features concerned or should I say 'erroneously advertised'.