GH
George H
1 reviews | Active since Oct 2022
08 Mar 2023, 14:23
BlueNova pathetic aftersales service.
I have now purchased 2 BlueNova products over the last 6 months with a combined cost of +-R40 000. On both occasions I had simple queries that any knowledgeable person could have resolved in about 10 minutes re: charge profiles and cabling, etc. On both occasions I approached my reseller for assistance first and on both occasions they were unable to get any response from BlueNova. I then approached them directly for assistance. The first time they assisted after about 3 weeks and a lot of completely irrelevant responses, and the second time I am still waiting after 2 weeks.
Never again! The most pathetic aftersales service that I have ever experienced!
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BlueNova's replyOfficial
15 Mar 2023, 15:11Hi George. We're sorry that you've had these bad experiences in dealing with us directly. As a wholesale supplier to the energy industry, our business model is geared primarily towards supplying products and services to industry professionals who've registered with us - specifically to avoid issues such as the ones that you've reported. The reason why we have a registration process is to ensure that we supply only to businesses that have the technical know-how and means to install our products correctly. We further contribute to this goal by hosting online and in-person training initiatives to our installers & distributors at least once every two weeks.
Having said all of the above, it remains a concern for us that your BlueNova products are not installed and/or working as they should right now. Is there a way by which we can contact you directly to try and resolve this? Please forward your contact details to *** and I will contact you as soon as I can.
Having said all of the above, it remains a concern for us that your BlueNova products are not installed and/or working as they should right now. Is there a way by which we can contact you directly to try and resolve this? Please forward your contact details to *** and I will contact you as soon as I can.
BlueNova's reply15 Mar 2023, 15:11
Official
Hi George. We're sorry that you've had these bad experiences in dealing with us directly. As a wholesale supplier to the energy industry, our business model is geared primarily towards supplying products and services to industry professionals who've registered with us - specifically to avoid issues such as the ones that you've reported. The reason why we have a registration process is to ensure that we supply only to businesses that have the technical know-how and means to install our products correctly. We further contribute to this goal by hosting online and in-person training initiatives to our installers & distributors at least once every two weeks.
Having said all of the above, it remains a concern for us that your BlueNova products are not installed and/or working as they should right now. Is there a way by which we can contact you directly to try and resolve this? Please forward your contact details to *** and I will contact you as soon as I can.
Having said all of the above, it remains a concern for us that your BlueNova products are not installed and/or working as they should right now. Is there a way by which we can contact you directly to try and resolve this? Please forward your contact details to *** and I will contact you as soon as I can.