JI
Joe I
1 reviews | Active since Aug 2023
29 Aug 2023, 13:21
BlueNova Batteries
I have bought BlueNova batteries (3 × 8 kWh batteries) with a 10 year warranty. The one battery has a cell circuit that went faulty and I have been trying for 2 months to get BlueNova to respond to an e-mail query without success. The e-mails gets an auto response and never is the query attended to or resolved. BlueNova also doesn't answer their phones nor their after hours support line. My advice: DON'T EVER BUY A BLUENOVA PRODUCT.
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Replies (2)
BlueNova's replyOfficial
22 Sept 2023, 07:01Hi Joe
We're sorry to hear about the bad experience(s) you've had in dealing with our company. We've taken extensive measures to improve our quality of service - technical support in particular - and we'll continue to do so while it remains necessary.
Could you please provide us with more specifics on this issue? Who have you spoken to in our team about this matter? Have you logged a support ticket in our helpdesk database?
Please forward all correspondence that you may still have on this matter to *** & ***. We'd appreciate the opportunity to find a solution.
Alternatively, if you'd like us to contact you instead, kindly forward your preferred contact details to the same 2 x addresses above.
We're sorry to hear about the bad experience(s) you've had in dealing with our company. We've taken extensive measures to improve our quality of service - technical support in particular - and we'll continue to do so while it remains necessary.
Could you please provide us with more specifics on this issue? Who have you spoken to in our team about this matter? Have you logged a support ticket in our helpdesk database?
Please forward all correspondence that you may still have on this matter to *** & ***. We'd appreciate the opportunity to find a solution.
Alternatively, if you'd like us to contact you instead, kindly forward your preferred contact details to the same 2 x addresses above.
BlueNova's reply22 Sept 2023, 07:01
Official
Hi Joe
We're sorry to hear about the bad experience(s) you've had in dealing with our company. We've taken extensive measures to improve our quality of service - technical support in particular - and we'll continue to do so while it remains necessary.
Could you please provide us with more specifics on this issue? Who have you spoken to in our team about this matter? Have you logged a support ticket in our helpdesk database?
Please forward all correspondence that you may still have on this matter to *** & ***. We'd appreciate the opportunity to find a solution.
Alternatively, if you'd like us to contact you instead, kindly forward your preferred contact details to the same 2 x addresses above.
We're sorry to hear about the bad experience(s) you've had in dealing with our company. We've taken extensive measures to improve our quality of service - technical support in particular - and we'll continue to do so while it remains necessary.
Could you please provide us with more specifics on this issue? Who have you spoken to in our team about this matter? Have you logged a support ticket in our helpdesk database?
Please forward all correspondence that you may still have on this matter to *** & ***. We'd appreciate the opportunity to find a solution.
Alternatively, if you'd like us to contact you instead, kindly forward your preferred contact details to the same 2 x addresses above.
JI
Joe I's updateReviewer Update
22 Sept 2023, 08:02Absolutely fantastic!
I need to contact Blue Nova without any contact details given.
But, not surprising as it is in line with their customer service. You can't get hold of ANYONE.
I need to contact Blue Nova without any contact details given.
But, not surprising as it is in line with their customer service. You can't get hold of ANYONE.
JI
Joe I's update22 Sept 2023, 08:02
Reviewer Update
Absolutely fantastic!
I need to contact Blue Nova without any contact details given.
But, not surprising as it is in line with their customer service. You can't get hold of ANYONE.
I need to contact Blue Nova without any contact details given.
But, not surprising as it is in line with their customer service. You can't get hold of ANYONE.