Blue Nova App Crashing Ticket [##23239##]

The Blue Nova App used on cellphones crashed about a week or so ago. I got the support email address from there website - and Friday 19 Jan 24 @ 21h25 I sent them an email with all my phone specs attached. By Monday 22 Jan 24 @ 11h49 I received an email from Gareth Capes confirming that they have a compatibility issue with the app on some Android devices. He sent me a link and asked to install the Beta version of their app and see if this solves the problem. A few emails and less time than normal working day later and it all was working fine again. Gareth Capes rendered outstanding customer service.

I have only had superb service from Blue Nova in all aspects. Early 2023 one of my Bluetooth lithium batteries gave some problems about 8 months or so after purchase. I took it straight back to Blue Nova's factory here in Cape Town, they tested it and found one cell in the battery to be faulty. The battery was replaced with a brand new one without hesitation. All together it took less than 14 days to get my Bluetooth Battery replaced. In this case I dealt with PJ Poerstamper at the factory and he rendered outstanding customer services. I am completely satisfied with Blue Nova's services - so much so I have bought another Bluetooth Lithium Battery for my camping trailer too.

Many thanks Blue Nova - I know you have a superior product. So much so that after our recent Dec 23 holiday in the Richtersveld with few days of 48 deg ambient temperature and daily temps of 34 - 38 deg and my batteries and fridges performance both my own brother, my brother in law and his son all want to buy the Blue Nova Bluetooth Lithium products for themselves now.

Many thanks for a superb product.