Bluebery Hill Cafe Midlands - Worst Experience EVER!!!

<p>We booked for lunch on 7th August 2016.</p> <p>We made the booking two weeks in advance as we previously had a good experience there and it has always been very full.</p> <p> </p> <p>Well, today's experience was nothing short of the worst experience ever.</p> <p> </p> <p>Upon arrival at 12 O' Clock (Our booked time) we were greeted by a dishevelled "Manager" who said that our table was not ready and we could wait a while. We did as "instructed", however at about 12h20 we re-enquired about our table and were told it had just come available. We then sat down with our 5 children, only to find that we had a table with 6 seatings, however our booking was for 7. I walked to the "Manager" to make him aware of this. He then walked me back to the table, and dragged a chair from another table and put it at ours. I said to him that this was now a little cramped as it was a 6 seater with 7 chairs. His response .... "I am fully booked so thats as good as it gets". At this point I bit my tongue and sat down with my children as I did not want to cause a scene in front of them. After another 20 minutes we had not seen or heard from a waitress, nor the so called "Manager", so we asked if it would be possible to have some service. 5 minutes later we placed our drinks order. We received our drinks about 10 minutes later and then our waitress went missing in action once again. FInally at about 14h10pm our waitress returned at which time we ordered our food. We then waited, after about an hour we enquired as to the whereabouts of our food when the so called "manager" appeared on the floor, his response was "The average waiting time is 45 minutes". We then informed him that we had been waiting for over an hour at this point, to which his fantastically service orientated response was "I will go and check the ticket in the kitchen, just wait". He then returned about 1 minute later to further irritate us by telling, quite proudly and smugly I might add, "According to him and his ticket, we had only been waiting 38 miutes".</p> <p>At this point we gave him a little insight as to our irritation, to which he basically told us that he was very busy and it was just the way it was. He then arrogantly began to argue with my wife, at which point we told him that his attitude was not correct and his way of treating us as customers left little to be desired. He then told us to basically "have a *****ly day" and promptly walked off, not to be seen again.</p> <p> </p> <p>It is the worst experience I have ever had at a restaurant. I thoroughly recommend that you stay completely away from this DUMP.</p> <p>The service is non existent and the customer engagement level is about as good as you'll get at the Mexican Border.</p> <p>The so called "Manager" has absolutely NO clue whatsoever and it totally way over his head.</p> <p>You would receive far better service from the ***s grazing in the field next door.</p> <p> </p> <p>STAY AWAY!!!</p> <p> </p>