A Disappointing Experience!!!

My recent visit to Blueberry Beacon Family Restaurant on July 27th was an unfortunate and upsetting experience. I had booked a table to celebrate my son's birthday, but from the moment I arrived, the service was far from satisfactory.

Upon arrival, I was informed that my booking had been reduced to a three-hour time slot, despite no prior communication regarding this change. When I questioned the staff member, Megan, about this unexpected alteration, she became defensive and dismissive, raising her voice and exhibiting a complete lack of customer service skills.

This unprofessional behavior continued when I requested to speak to the manager. Although the manager, Grant, was apologetic and allowed us to stay beyond the three-hour limit, the damage had already been done. Megan's subsequent interaction with my mother further emphasized the restaurant's disregard for customer satisfaction.

To add to the negative experience, the food quality was underwhelming. The brioche buns were stale, and the burger patty was inedible.

Overall, the combination of poor service, unacceptable behavior from staff, and subpar food has left a lasting negative impression. I cannot recommend Blueberry Beacon Family Restaurant based on this experience to anyone.