AI
Andrea I

1 reviews | Active since Feb 2017

01 Feb 2017, 09:24

Worst Customer Service

<p>I am having a hard time getting a hold of the call centre agents. I cannot wait 15-20 mins to speak to an agent and then they cannot assist.</p> <p> </p> <p>For some reason I am not on their records so I cannot received a pin. Really now!!</p> <p> </p> <p>I will advise anyone against getting a bluebean credit card</p> <p> </p> <p>Really pathetic</p>

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Replies (3)
Bluebean
Bluebean's reply01 Feb 2017, 10:34
Official

Good day Andrea Isaacs

Thank you for your posting.

Please note that further details have been requested from you via the email address you provided on this site in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Bluebean
Bluebean's reply02 Feb 2017, 10:23
Official

Good day Andrea Isaacs

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Bluebean
Bluebean's reply03 Feb 2017, 14:11
Official

Dear Andrea Isaacs

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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