Waiting more than 2 weeks to get my money refunded

On 11 January I phoned Bluebean to request that my account be closed and that the balance on my account be refunded to me. This was followed up with an email to Confidence Tsotesi the same day. On 20 January I again sent an email to the same person and to [Email Removed] requesting info as to when I can expect the refund, but received no reply. I again emailed to the same addresses yesterday morning but again received no reply. I cannot understand why I should wait more than two weeks to get my money and why Bluebean do not have the decency to reply to mail written to them