Useless call centre!!

I am so annoyed! A few weeks ago a consultant called me to check my address for a replacement card. I clearly stated I DO NOT want a replacement card. So whst do they do, I get an sms to say that RAM is delivering my card today, with my OLD address details so now the card will land in the wrong hands. I explicitly place on record that I will not take responsibility for that card after I told you I do not want it! I tried calling ram couriers, no reply snd held on with your call centre and eventually put down. What is wrong with you people!!!!!!

Sms received:

"Dear MISS ******xx, Your Standard Bank Gold Credit Card will be delivered to ***xx1459. Avoid delays by ensuring this address is correct. Reply CORRECT to this SMS if the address is correct or with your NEW DELIVERY ADDRESS. Alternatively reply ""CALL"" to have one of our friendly consultants contact you. *** SBSA ***. RAM Hand-to-Hand Couriers ***. "