1 reviews | Active since May 2015
Unusable credit card and Nobody knows why.
My Credit card transactions started getting declined all of a sudden. I phoned the call centre twice and they ensured me that my account is up to date and there is no block on my card. <br> I went to the Tygervalley branch and had to stand in the queue for an hour only for the 1 consultant on duty to tell me that all is in order and was told to check at the ATM. I tried at the ATM but still the same issue.<br> I went back into the bank and was told to wait for the service consultant. I insisted to see the branch manager. The branch manager was on leave and I saw the 2IC. She checked and also found no problem. Upon phoning the fica dept they told her that my fica was done that morning and found compliant and it could take 24 hours to clear. After 24 hours I tried again tonight and it is still not working!!!!<br> This is pathetic service from Standard Bank.!!!<br> Nobody can pick up the issue why my card is being declined.<br> There were NO notice given for a Fica Hold.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
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Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
