Unresolved Card *****

October 26th 2020 suspected ***** on my Bluebean CCRD, as my limit was maxed. The same day I came into contact with Emily Gaootse from Standard Bank whom I requested a detailed statement from. She gave me a reference number. And she never got back to me. I don't get any incontact messages since last year, even when I make payments.

January 21 and February I corresponded on the Standard Bank whatsapp group, nobody got back to me. Wednesday 18th May I spoke to Nthabeleng from Standard Bank and she gave me an email address for the Standard Bank ***** Department, and she advised me to cancel the card. And apply for a new one, which I did.

I mailed ***** department, and they rep**** they cannot go back (statements) for August, September and October 2020. And they register ***** on the account as they don't have proof. They said I should go to a branch to get statements.

Friday 20th May i went to Lenasia branch and app**** for statements August, September and October 2020, they couldnt draw statements they said only Head Office can draw statements. Head Office only sent a statement for August 2020.

I'm frustrated, I'm being called for payments, yet I've been waiting and doing my part to contact Standard Bank. But there's no resolution on their side. Eventhough I make my monthly payments. I cannot account for transactions during those months that I've not made.