WS
Wendy S

1 reviews | Active since Jul 2012

25 May 2015, 13:49

UNHAPPY STANDARD BANK BLUEBEAN CLIENT

For the past 2 months at least I have been up and down to Standard Bank because I had to hand in fica docs. I went in on Friday 22 May 2015 at 10:15am AGAIN to sort this out. I get shown on the system all is in order. To receive a sms telling me my account will be frozen if my Fica Docs aren't handed over. <br> Firstly how the hell do you give me a card I have been using if my docs aren't correct. <br> Secondly how many times are you going to accept docs and then tell me it wasn't received and then its not correct. <br> <br> I AM COMPLETELY OVER THIS ENTIRE SITUATION WHEN ARE YOU GOING TO GET THIS RIGHT!!!!!

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Replies (1)
Bluebean
Bluebean's reply26 May 2015, 09:17
Official
Hello GillianWSt29,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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