njvr
nadia janse van rensburg

1 reviews | Active since Jan 2013

06 Jan 2016, 14:32

unactivated credit card ****** and used.

My unactivated credit card was ****** with my purse on 23 September 2015 and i relized it on the 25 September after Haritage day(public holiday) thnking i forgot it in my shop. I also receved masages from blue bean on the 25 september as i walked in to my shop and emediatly notified them that my card was ******.<br> <br> After opening a case with i followed up on 3 ocations without an outcome, at there *****e department i receved a call from there atturnies asking me when i will pay this money.<br> <br> How can i be held responsible for transactions on an Unactivated credit card that i can't even use, because i dont have time to stand in the que with my ID and proof of resedance at one of Standard banks brances, but a theve can use it freely?

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Replies (1)
Bluebean
Bluebean's reply07 Jan 2016, 09:37
Official
Hello skadu,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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