Unable to close account

I have been trying to close the blue bean account the past few days with no luck. After going to the Woodlands branch, I was turned away as I need to phone the call center. You can phone the number, and they will promise you the world, but NOTHING happens - Your query has been escalated - So you need the MD the close an account? How is this possible? Now I hear a retentions person will phone me to try and convince me to keep the account open. People please - I do not want the account, nor speak to any further person. Just close the account. Keep the R 17.00 in the account - Don't even try to transfer or whatever to another account, as such a request will also be escalated to some senior staff somewhere. <br> <br> Really disgusted!