Two months & still no resolution on a credit card dispute!

<p>On 22/08/2016 I submitted a dispute on a credit card transaction for goods I ordered in June amounting to US$ 51.41 & to date have still not received. On 23 Aug I received acknowledgment of my dispute along with a reference number & the estimated resolution date as 4 October 2016. I followed up on 29/09/2016 enquiring about the outcome & was told again that I will receive an answer on 04/10/2016.</p> <p> </p> <p>Needless to say, there was no feedback from Bluebean. On 19/10/2016 I phoned to find out what was going on, only to be told that they made a mistake & regarded the enquiry as a local dispute & not international… after indicating the currency as US$... how could that be local??? I was given a new date to receive a response as 21/10/2016. Today is 23/10/2016 & I’m still waiting for bluebean to provide an answer. I fail to understand why this has taken two months & find your service severely lacking & unreasonable.</p> <p> </p>