1 reviews | Active since Jun 2015
Triplicate listing and not updating Card payments
I have one Card with Standard Bank, however they have listed it with ITC using 3 different account numbers. On top of it, they are not updating the payments made by debit order. Also at the end of May 15, I had R0 balance on this account, but it still reflected a balance on all three and no payments on the 2 oldest listings.<br> <br> Their staff are also not very helpful. I dealt with a most unpleasant and arrogant lady called Stephanie Sigavan on 15 June 2015. <br> <br> When I wanted to log a dispute with ITC, I was informed that this was not necessary as they are dealing directly with Standard Bank on this matter on behalf of the consumers, as it is a major problem.<br> <br> I cannot believe that a bank of this stature can allow this type of incompetency, which has a negative impact on us as consumers.
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Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
