The service I have come to expect from Bluebean/STD Bank is the same service we get at our goverment hospitals

I have been trying to update my FICA on my Bluebean card for 6 months now. I have gone to the the branch, on more than one occassion, with POA and ID and every time I ask if it has been updated on my Bluebean card, they say yes. But then when I try to confirm my balance via the voice prompts, it says that my FICA has not been updated. Your services are pathetic. I called in on 20 March to understand my statement better and the consultant had the audacity to tell her colleague 'Can I please scream, this woman is making me mad' and when checked, she said she didn't say such a thing it might have been one of her colleagues. Really? Could we at least pretend to care?