terrible service - no values/promises not kept.. lack of service

<p>I was contacted on the 4th of may for c/card and I accepted and sent the documents on the same day.. The lady said in 7 days someone will contact me to arrange delivery.. I than called them on 17th and spoke to a manager by the name of junia poor and she advised she will sort it out in the next 48 hours after cofieming on the line she has received my documents.. I haven't heard from her and than called in on the 19th as well and spoke to her again. She assured me that she will either contact me bore close of business on that day or the next.. its now 48 hours later again and no word from them.. It makes me wonder how efficient and client centric they are?? I'm mot even asssurrdvail client of theirs that and the service disgusts me.. how much will I have to run around and how many calls do I need totake to a get a simple query resolved.. and to top it all its promises they made without me even demanding</p>