NA
Natasha A

1 reviews | Active since Sept 2016

12 Sept 2016, 15:48

Strugling to close bluebean account

<p>I paid the whole amount as stated on my statement and phoned the call centre to confirm above mentioned and asking them for a letter to confirm that the account has been closed which I did receive. Now after 5 months I am receiving sms's stating the account is in arrears. Phoned the call centre and now they say that the account has been reopened as the insurance on the account was still active. How can insurance for the account still be charged for when there is no card or account? It is my own responsibility to close the insurance???? realy don't they work hand-in-hand????? It is also stated in numerous phone calls that everything on the account must be closed.... I am so disgusted. Now they say I must pay them R600 as I am in arrears for something I cancelled and did not use....</p>

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Replies (1)
Bluebean
Bluebean's reply13 Sept 2016, 09:58
Official

Good day Natasha Alberts

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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