Still no word from Bluebean

I am an excellent Standard Bank customer, have been for years. My husband and I decided in November that we would apply for a credit card to use solely for our holiday, we would put an advance amount in so we could get better control on what we spend on holiday. Standard Bank referred me to Bluebean, I app**** on the 30 November, by the 7th of December I followed up to enquire to see if there was anything outstanding and was told they were still busy with the approval. Flash forward 60 days later, still no response......I have never experienced such poor service ever....maybe time to re-look at my banking.