Still no statements

Last year I spent hours on the phone just to get statements of account on my blue bean account. <br> <br> All of this was in May last year. It is March 2015 and I have still not received any statement of account apart from those given to me after Hello Peter. Whenever I call, I am simply told that they will inform another department to send it to me via email. I have never received an email from such department. <br> <br> The worst thing is that SBSA never falters on their debit orders but you will never know what the balance is because you cannot get a statement. If I want one I have to go to a branch to have one printed out in black and white. Then I am charged for this printout by the very institution who is responsible for my request for a print out. <br> <br> This is unacceptable. I cannot take it anymore. And I am done with SBSA. Time for me to fight back. <br> <br> Regards<br>