Standardbank not wanting to assist me with me

Good day,<br> <br> I have lost my beneficiaries on my ABSA internet banking (where I pay my Bluebean from). On 3rd March 2016 I have emailed standardbank to please sent me to correct details to set up them up on ABSA again in order for me to pay them as I usually do.<br> <br> But no reply. Instead I received a call on Friday 4th March that i am in arrears on my Bluebean card. I explained to the lady why and then she promised to email me (first had to ask manager for permission) the beneficiary details to set up Standardbank as a beneficiary on my ABSA account.<br> <br> I have still not receive any email.<br> <br> I have sent an email earlier today AGAIN. No reply. On both the above emails I received automated response to proof receipt of my mail to Standardbank.<br> <br> I have also called their helpline for which I received the following ticket: FFW8323.<br> <br> And then got transferred and got told there are nobody to assist.<br> <br> So what the hell should I do? I get phoned and \harassed\" by them but when I ask for beneficiary details no one seems to get back to me. I do all my business via Internet Banking. And that is the way it will stay. <br> "