Standard bank Card settlements

20.05.2015 I spoke to Mr Karabo in the credit card settlement department. i asked him if he can confirm that the amount on their side is the same as the amount on online banking for settlements, as i am not sure if there is any interest or fees when settling the account. this guy rudely rep****, that i am wasting his time, why should he give me the amount when i am looking on the system. so i asked him politely to just confirm, where he gave me the wrong amount, when i questioned about the amount being different, he told me that i am death and wasting his time and should go bother someone else. then put the phone down. when i phoned back and told him he is rude and not very polite in the way he treats clients, he got arrogant and told me he would get rude if people dont waste his time. so when i asked him to send me a settlement letter he said he is not going to waste his time sending me a letter when i can look at the amount online. the service is unacceptable!!! people in call centers are very rude and no intellect. is someone going to do something about this asshole???