Standard Bank Blue bean lack of customer service

I have been unemployed for 6 years and ever since standard bank blue bean credit cars division handed over the account to the attorneys I have been making a R500 monthly payment with the assistance from a third party.I have paid on a regular basis and never defaulted.From January this year my assistance has lost there job due to covid and was unable to assist me.I have been advising the attorney that standard bank appointed on a regular basis.My cell phone cannot make or receive calls therefore i can communicate via emails only.I have received several messages stating there will be legal action taken against me.I have a R50 which I can pay and that was not accepted lack of communication with no customer service resolution