STANDARD BANK BLUE BEAN CARD NUMBER ***

I was offered a Blue Bean card. I have declined this card in the Standard Bank Craddock branch. In April 2020 the balance was R1100 and to date the balance has not decreased. I have contacted Standard Bank and was informed that they cannot assist. I have send an email to their head office requesting a statement and they informed that they cannot provide a statement and I must download it on the standard bank app. I have download the app and received a message that I do not have an account with them. The card number is ***. I want Blue Bean to please inform me how there is no one to assist me with this card as the balance can't remain the same if payments are made.