Settlement of credit card

<p>On the 13th January 2017 I called Standard Bank regarding my Bluebean Credit Card. I asked what the settlement amount was and was quoted R9702.30 which I paid immediately. I then contacted the contact center to say that I had paid the settlement amount and that it should be closed. I was advised that the payment was not yet reflecting but would be contacted when it does. This never happened and I had to call on numerous occasions tp try and close it with no luck. I even went into the branch for assistance but they could not help me as I had to call the contact centre to have it closed. Sitting on the phone for 45 minutes at a time is really frustrating as it is time consuming and not very helpful. I am know getting bills saying that I owe them over R100 which I refuse to pay as this card should have been settled and closed 3 months ago. I would like someone from Standard Bank to call me and have this credit card closed and the outstanding amount cleared. Should this not happen I will be going to the bank ombudsman. The service I have recieved was putrate and unacceptable. Being a client for 20 plus years I do not expect such mediocre service so please fix this asap.</p>