Ruining our reputation

Hi my name is Motsetse Mokoena and I and my wife were victims of an identity theft through standard banks (blue bean) account. We were able to go through every hoop to get ourselves clear ( police station and standard) for clearance; we were happy when the process went through and we were cleared or so we thought! Cut long story short, that was 2016/15 . 2018 we are feeling the after effects of that ordeal as we can't have a loan with either our banks or any as we have to prove that it was a **** and not us who ****med the bank...... Our lives are now hanging in the lerdge cos of this ordeal and standard bank has not even sent the clearance letter!