Reversal of funds

From September 2015 I have a ***** case pending with Bluebean I cannot grasp the fact that a credit card with a limit of R5500 was used up to R123 000+ who approved this The case was resolved with the resolution the original card was used I did state when I opened the ***** case that the card was lost Funds are now being taken from my Stdbank cheque account +90% how am I supposed to pay the rest of my accounts/debits and survive the month I have called ***** collections specialised collections as well as the investigating team on numerous occasions yet to date no one is able to assist or gotten back to me I have tried calling almost every day and still get sent from pillar to post. I have spoken to Jason, Takatso, Stephen, Firdous, Wayne, Nikita, Lesley, Thandi, Sergio and Lebohang. I was told the case is with the Team Leader Samantha who is yet to contact me I am now drowning in debt my name has been messed because of non-payment how Do I ask should I make payments when +90% of my salary is being taken to pay for this Assistance with funds to be reversed as it seems that STDBANK \passes the buck\" from one department to another without any assistance at the end of an hour or longer"