Replacement card stuff up

Needed a replacement card for my Std bank Bluebean CC. Pick it up 9 Apr, got home, tried my internet banking, only to be confronted by numerous error messages regardless of what I try to access my account with (new/old card, resetting the password, reregistering, ect ). So i was back to the Menlyn Square branch (10 Apr), maybe they just need to activate it on there side, quick & painless right? WRONG! Koketso at 1st assisted me with the query showing me to the internet banking terminal in the bank, I told her I've already tried everything via the site & showed her my problem. She reset my PIN&CSP, to no avail. Called the Bluebean centre where they said the card was showing on there side but the account is closed, Its a new/replacement acc. How on earth? On the banks system the card is not even showing & the old system card is still \open". Koketso called in the assistance of Tamelynn in the branch"