POOR SERVICE FROM STANDARD BANK

IN MID MARCH 2016, I APP**** FOR A BLUEBEAN CREDIT CARD FROM STANDARD BANK ONLINE, I HAVE AN ACCOUNT WITH STANDARD BANK SO THEREFORE THEY HAVE ALL MY DETAILS. I COMPLETED THE FORM, AS WELL AS SENT THEM A COPY OF MY ID BOOK, PROOF OF RESIDENCE AND PAY SLIPS ALL STATING WHAT MY NAME AND SURNAME IS.<br> <br> THE CARD WAS DELIVERED TO MY OFFICE, WHERE I NOTICED THAT THEY HAD SPELT MY SURNAME INCORRECT, I SENT THE CARD BACK AS WELL AS PHONED AND SENT VARIOUS EMAILS, AND I AM STILL WAITING FOR MY CARD TO ARRIVE CORRECTED.<br> <br> IT IS NOT MY PROBLEM THAT THEY MADE A SPELLING ERROR, THEY NEED TO FIX IT.<br> <br> <br> YESTERDAY THE 12TH APRIL 2016 I PHONED CUSTOMER CARE TO FIND OUT WHAT IS HAPPENING AND THEY SAID THAT I MUST GO INTO A BRANCH AND CHANGE MY DETAILS ON THEIR SYSTEM!<br> <br> NO! I HAVE BEEN BANKING WITH STANDARD BANK FOR YEARS, THEY HAVE ALL MY DETAILS AS WELL AS I SENT THEM ALL DOCUMENTS THAT THEY REQUIRED.<br> <br> <br> I WOULD REALLY APPRECIATE IT, IF THIS PROBLEM COULD BE RESOLVED AND HAVE MY CARD DELIVERED TO ME WITH THE CORRECT DETAILS