Poor Service Delivery

This morning I contacted Bluebean from Standard Bank Kwaggasrand. My account was handed over to MacRoberts attorneys. I was kept on line for approx 35 min and transfered to Mac Roberts attorneys and speak to Brian which refered me to his Supervisor Wilma Booysen which dropped the phone in my ear. With the second attempt I spoke to Emily from Bluebean which requested me to hold in order for her to consult with her supervisor I end up holding for about 25min and the call was referred to another consultant to which I have to explain again everything which I have already told Emily, and again ended up with Mac Roberts attorneys consultants that dropped the phone also in my ear. I have to state that the customer service provided are phatetic and extremely poor for a Corporate Bank. My issue is not adressed and have to leave the after spending more than an hour without being helped and other customers waiting also to make use of the service. I have no choice but to refer this matter to the ombudsman and ultimately the consumer board in an attempt to have my issues resolved.