Poor Service @ Call Centre

On the 12/05/2015 @ 15:26 I contacted Blue Bean Call Centre and requested my card being cancelled. After all the customary security checks my request was lodged and I was assured my card is being cancelled. Lo and behold on the 02/07/2015 there is a debit order on my tjek account for Blue Bean of the amount of R25. I phoned Blue Bean to find out what is going on, and was informed the debit order was never cancelled. Apparently they will cancel it now after they stole the R25, the hassle of phoning them and try to get the money back is costing me more then its worth. Please train you call centre personnel, if you close the account, close the debit order as well!