Poor Service and lies...

In desperation to settle my account, I contacted blue bean, spoke Riaan who then advised me that my account still shows that I am under debt review, I told him that I am not under any review since 2013. Without waiting to listen to my statement, call was transferred to debt review department. I then spoke to Tshidi(debt review department) who concurred my story that the account is not under debt review but with their legal department. She provided contact details***) for their legal department, of which I dialled immediately. To my surprise, the call was answered by Riaan again. I then explained to him what I was told at debt review department. He promised that, I will get the letter by 14:15 as he needs to sort my account with debt review department, he also took my email address. Hope atleast.<br> <br> 14:36PM, I contacted the centre again as there was no sign of a letter. spoke to Petronella, whom after placing me on hold for about 6-8 minutes told me that Riaan is on tea break and to hold so that she can go ask account status be changed and then send me a letter. Another hold of about 10-15 minutes until I hang up. \No decency to return a call