Poor service

<p>Emailed standard bank Complaint resolution centre on 2017/01/16, recieved response on 2017/1/17 stating that i need to allow until 2017/01/23 for investigation, on 2017/1/23 i recieved another email stating that they are still working on the issue and that it will be resolved at the earliest. we are now sitting on 2017/02/02 with no response from them, calls are important to us please hold is all i hear when trying to contact the call centre. issue relates to service request ********** 987. this service is what i experienced from day one with standard bank and left me with the issue at hand currently that standard bank are stalling with addressing. move to FNB ......</p>