Poor customer service from Standard Bank Complaints team

I am honestly not sure why my emails are not being acknowledged.

I have sent an email weeks ago and still have not received a response. I am honestly not satisfied with such.

1. I am disappointed with how things are going at this point. I received a number from the social media team and I was on a call for over 5 minutes without any consultant being available. 2. On the 21st I withdrew money at Standard Bank Dobsonville Mall, I first withdrew R500 and immediately check my app to see if the withdrawal fees are the same with your pricing guide, I noticed I was charged R7.50 for that withdrawal... in order to confirm that was the correct amount, I withdrew another R500 and I was still charged the same R7.50.

- I spoke to your social media team and they told me that R7.50 is for withdrawing R1000, I would like that R15.00 (two R7.50 charges) to be refunded back to me because I was incorrectly charged.

This would have been resolved should your consultants be responding to phone calls.

I am not happy with your no response strategy and this will lead to me closing my account because at these moments, Standard Bank is failing me numerous times, I am constantly calling because there is something happening in my account, I have lost trust in you.

Can this please be resolved...