FP
Francisco P

1 reviews | Active since Sept 2015

28 Sept 2015, 13:01

Paying for years on credits never received

I had a Bluebean credit and a garage card in and around 2*** when the card expired I refused to take another one and tried to settle and close the accounts on numerous occasions. Then out of the blues I started receiving sms about debts going of on my bank for the cards. There is apparently a balance of R2407.81 on one and R31.00 on the other, on closer look at my account (which I don't use very often) I discover that these debt orders have been going off for the last 5-6 years. I tried everything to get this resolved by calling the customer services and insisting to speak with a manager. The manager promised to look into the matter and I never heard from them again yet the sms still comes and the debt keeps going off my account. Can't stop the debt order at my bank and Standard bank keeps *****ing money from me month after month. On average the repayment is around R72/month for 5-6 years on a balance of R2500 (not my balance) somebody do the sums. Bluebean Standard Bank don't have my latest details for over 6 years, except for my cell number, I don't get any statements or emails requested. All I want is for someone to look at these accounts, close them and reimburse me.

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Replies (1)
Bluebean
Bluebean's reply29 Sept 2015, 08:54
Official
Hello franciscopillai,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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