1 reviews | Active since Sept 2015
Paying for years on credits never received
I had a Bluebean credit and a garage card in and around 2*** when the card expired I refused to take another one and tried to settle and close the accounts on numerous occasions. Then out of the blues I started receiving sms about debts going of on my bank for the cards. There is apparently a balance of R2407.81 on one and R31.00 on the other, on closer look at my account (which I don't use very often) I discover that these debt orders have been going off for the last 5-6 years. I tried everything to get this resolved by calling the customer services and insisting to speak with a manager. The manager promised to look into the matter and I never heard from them again yet the sms still comes and the debt keeps going off my account. Can't stop the debt order at my bank and Standard bank keeps *****ing money from me month after month. On average the repayment is around R72/month for 5-6 years on a balance of R2500 (not my balance) somebody do the sums. Bluebean Standard Bank don't have my latest details for over 6 years, except for my cell number, I don't get any statements or emails requested. All I want is for someone to look at these accounts, close them and reimburse me.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
