Pathetic treatment by Standard Bank ***** Department

I am aggrieved by the treatment which I received from Standard Bank ***** Department regarding a case which I reported on the 3 October 2023. The total amount of which I was de*****ed was R5 999,98. The ***** took place on the 2 October 2023. I reported to Standard Bank ***** Department on the 3rd and spoke to Amanda Zitha. She supppp**** me a ***** case ref no. and immediately stopped my Bluebean card. I proceeded to open a case at the Police station where I received a case no. All relevant documents were emailed to Standard bank. I waited in anticipation but to no avail. I phoned the ***** department again and spoke to Bongiwe on the 23 Nov 2023 who assured me that my case would be escalated to the relevant authorities. Yet again a futile wait. On the 5 December 2023 I received an email from Standard Bank stating that I will only be reimbursed 50%of the total amount of which I had been de*****ed. I phoned the ***** Department and spoke to Lerato M. I mentioned that I could not accept the 50% reimbur*****t as I am a pensioner and that I did not use any of that money and required full reimbur*****t. I was td to send an email to Standard Bank stating my reasons and unhappiness. I sent the email through to Lerato M. who also told me my case would be escalated. To date I have not received a call or any other correspondence from Standard Bank ***** Department AND the full amount of R5 999,98 is still reflecting on my statements. What PATHETIC SERVICE!!!! Don't make any contact with the person and they will forget about it. Unfortunately not me.! Please assist me as I am frustrated and at the end of my tether.