Pathetic Service

<p>I began my application for a credit card on the 22.11.2016 , I was told that I am approved and will receive a call within 3 days to confirm delivery address. I NEVER DID. I called the call centre and asked the agent to make a note on the system to urgently get Blue Bean card division to call me to arrange delivery, she advised the note has been made and STILL I DIDN’T GET A CALL. So on the 30.11.2016 I personally went into STD BANK northgate branch and was told to call and speak to an agent , I gave her my reference number 9r-sbcde and ID number ********** 126083 and received the shock of my life when the agent told me my application was declined because I my ID was flagged by Home affairs. Out of Panic I got my wife (Shazia Mc Cloed) to call the Home affairs call centre while I rushed to Home Affairs in Randburg to get more information. My wife had called me to say that the consultant at the call centre had advised that she cannot pick up anything on my ID and the banks agent had probably entered the wrong ID number , but I should proceed to Home Affairs for a verification Letter. On arriving at Home Affairs Randburg , The Lady I dealt with also confirmed that there was NO flag on my ID and gave me a verification letter to prove this. I then went back to the Northgate branch and was assisted by Pulani who sent my letter through and promised to call with feedback the same day. I missed her call that day , but she left a message saying She still had no feedback for me. So again the call would have led me back to square one.I tried calling back and the number did not work.</p> <p>I went back to the bank 03.12.2016 and was told I had to reapply as my application was closed without resolution . I sent everything again , the agent that called to complete my application AND TO DATE HAVENT HEARD FROM THEM SINCE. I STILL DO NOT HAVE MY CARD.</p> <p> </p> <p>I WOULD JUST LIKE TO EXPRESS MY UTTER DISGUST IN BLUE BEAN/STANDARD BANK FOR THEIR PATHETIC EXCUSE OF A SERVICE. FIRST OF ALL YOU FALSELY CLAIM THAT MY ID IS FLAGGED , AND NOT ONLY WASTED MY TIME , BUT MY MONEY AS WELL FOR ALL THE RUNNING AROUND I HAD TO DO TO CLEAR THE MESS YOU CREATED. YOU STILL HAVE YET TO CALL ME TO ARRANGE DELIVERY OF MY CARD AND ITS BEEN WEEKS ALREADY SINCE INITIAL APPROVAL. SECOND OF ALL IF YOU DO NOT GET HOLD OF ME ONCE ‘ALL OTHER SERVICE PROVIDERS’ EXCEPT YOU STD BANK CALL UNTIL YOU DO GET HOLD OF ME. THIS HAS TOTALLY BEEN A NIGHTMARE AND I HAVE HAD TO PUT MANY THINGS ON HOLD DUE TO NOT RECEIVING MY CARD FROM YOU YET. I WOULD HAVE HAD MY CARD WITHIN 3 DAYS WITH ANOTHER BAN****!!</p>