pathetic *********** staff

<p>What a useless bank to do business with. After speaking to an agent on Monday advising that I'm currently unemployed and that I will only be able to bring my account up to date by end of August he advised that he can't load an arrangement by make an note on my account to avoid further calls.</p> <p> </p> <p>Since than every single day I've been receiving calls from *********** agent advising me that there is no arrangements nor note on my account causing me being harrashed by Bluebean's agents every single day.</p> <p> </p> <p>Yesterday I spoke to Lindiwe and she advised me to pay the arrears amt only of +- R150 by month end and that she updated the notes on my account and also promised to forward my latest statement as promised by the agent that I spoke to on Monday as well.</p> <p> </p> <p>Up untill today I have not received any statements and instead the harasment continous.</p> <p> </p> <p>Today I spoke to one of the most arogant norrowminded agents who after more than 4 attempts of explaining that I DID make arrangement on multiple 0ccasions continously argued with me and when I started raising my voice out of frustrasion she had the nerve to tell me no to raise my voice at her whereby I just had anoth and ended swearing at her and drop the phone as she REFUSED to listen to me.</p> <p> </p> <p>Is this the way you treat a valued customeriof over 6 years?!?!?</p> <p> </p> <p>This is really getting ridicoulously out of hand.</p> <p> </p> <p>Please provide your staff with the appropriate customer etichs and training to handle ypour valued client with the required respect.</p> <p> </p> <p>Can you please ask a manager ONLY to get in contact with me to rectify this complaint and make sure that I received my statements going forward as I have no idea what going on on my account.</p>