PAID UP ACCOUNT

I paid up my Blue Bean credit card on the same day that i requested and got a settlement letter from Blake Waltas.Since the 26 May 2015 I have phoned that department and send a mail to Blake Waltas to get this account closed and a letter stating that the account is paid up and closed.<br> Every time they tell you that the call is being recorded for QUALITY purposes, but their quality of work urgently needs to be checked.<br> Today i phoned again and after speaking to Millicent (she was the 5th person this month) they can check their recordings)and asking her to cc me on the mail that she send to paid up department (according to her it was NEVER DONE!!!!!). SHE REFUSED TO CC ME!!. WHY!!!.<br> In accordance to NCA they should have updated my ITC that the account is paid up within 7 working days .Why are they not sending me the letter to say that the account is paid up.?/What can be so difficult?.<br>