Ordered card not delivered

Hi there, <br> <br> I contacted the Blue Bean call centre to order a new card , <br> I was advised that I will receive my card within 5 business days, <br> A month later and I still havent received my card.<br> <br> I'm going on holiday next week and I still have not received the card.<br> I called the call centre today and I was advised that the agent I initially spoke with did not order the card and that I need to wait until the 17th of December to receive a new card.<br> <br> This is really frustrating because I will be out of the country from the 16/12/2015 and I need the card before this date.<br> <br> Why should I as the client suffer because of the incompetence of your staff?<br> <br> <br> Regards, <br> Sydney