Offered Upgrade to Premium Card

On the 2nd September 2015, I was called by a Marketing company for Bluebean and Standard Bank. They advised me that I was eligible for an upgrade to a Premium Card with all the lovely benefits of reduced fees and interest rates, etc. As I am currently an existing Gold Card holder, I was told there was no need to for applications, etc, it was an instant upgrade. I accepted the offer and was put onto a supervisor who reiterated the offer and confirmed what i was accepting. I was also told that I would receive my card within 5-7 working days. <br> <br> I have phoned on 2 occasions to the BlueBean call centre, and advised that nothing can be seen on my profile with regard to the above. I have a reference of *** for my last call, which was going to be escalated to the marketing company - still no response. <br> <br> What is the point of special offers if you cannot finalise them? Just reeks of typical Standard Bank service - completely lacking.<br> <br>