Not even Standard bank can assist?!

I have a Bluebean credit card. I have been receiving sms messages that my account is in arrears even though I made a peyment of R10 000 and R5 000 in a month? When I took a closer look at my account I noticed that all my payments does not reflect. I went to Standard bank Kolonade and was told that they only help with administration. She took a look at my proof of payments and said it doesn't reflect on the account, and wished me luck in getting assistance from Bluebean. I have sent mails requesting a statement for the past year and assistance so I can do a recon on the account. Up to date no response. If I knew that I'm not dealing with a bank and that there's no assistance when you have a query I would have never accepted this card.