Not closing of account & erroneous billing

My mother got a Blue Bean Credit Card which we settled last year in September. We received a letter from Blue Bean confimring the account was closed. Since then my mom has had no correspondence until Friday, 5th February where they sent a text stating \the facility on your Blue Bean card has been cancelled. Further use may constitute *****. Please call us urgently\" When she phoned them, she was told that debit orders for her policies had been going off and she was to pay over R1000.<br> <br> We then went into a std bank branch the following day where the consultant told us that her account had never been closed & the matter would be escalated. My mom then received a call from a consultant yesterday saying that it is now closed and she doesn't have to pay in anything.<br> <br> This morning she received another sms stating \"Your card is still overdue. You must pay urgently to avoid legal action or call\" \"We can still help\" REALLY? Surely Std Bank should actually close an account when requested to do so and not allow transactions to go through. The transactions I'm referring to are 1) Comprehensive Protection Plan 2)Hospital cash plan 3)Bluebean protector plan. All STD bank products. This is pathetic"